Term & Conditions


1. You must respect the site's copyright in terms of product details, pictures etc and do not reproduce them anywhere without the consent of Florenzaa. All exceptions to these are liable for legal proceedings in IPC.

3. Accepting all orders lies under the preview of Florenzaa. We can refuse to serve any order without giving any reason to the specified party.

4. Florenzaa commits delivery date but if they are not met because of some unforeseen circumstances e.g. unfounded recipient, extreme weather conditions, we can not be held responsible for that.

5. All complaints related to faulty deliveries have to be reported with in 24hrs of the delivered product.

6. For all refund related policies please refer our link on refund policy.

7. All the points given in our Terms and Conditions shall be read for terms and conditions for the delivery.

8. If there is no one available at the shipping address (to accept the delivery of your order) or recipient phone No. is wrong or unreachable at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made.

9. Delivery of certain branded items may not be possible/delayed under certain uncontrollable circumstances such as product is not available in the market or discontinued by the manufacturer. In such cases, similar product, nearest to the description shall be delivered.Conformance would be sought from the customer for the same through e-mail. However, if there is no response from the customer within 24 hrs., it shall be assumed that s/he has agreed to the delivery of the alternate product.

10. For same day deliveries orders have to be placed before 2:00pm on the same day. All orders made after that will be delivered latest by next day.

11. Florenzaa may amend its Disclaimer from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.

12. If you have any questions/comments about our Disclaimer, please email us at care@Florenzaa.com

13.. Flower commits delivery date, but if they are not met because of some unforeseen circumstances e.g. Unfounded recipient, extreme weather conditions, we cannot be held responsible for that.

Which should be:
(a). Flower commits delivery date, but if they are not met because of some unforeseen circumstances e.g. floods/ Heavy Rains/ National Band and Strike we reserve the right to reschedule the delivery for another date or the order will get delayed as well.

- In case the product is not delivered due to any of the above reasons, the update will be available in the website and the same can be collected from the delivering outlet same day in the same city, details of which are available with our customer support numbers

Substitution Policy:
Occasionally, substitutions of flowers or containers are necessary due to temporary, regional availability issues. If this is the case with the gift you've selected, our experienced florists will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value. We, however reserve the right to substitute the flowers (Including specified color) / other products with equal or higher value in case of non availability of the desired product.

Florenzaauses the industry's leading security technology to ensure that your order will be safe and secure.


The cut off time for guaranteed Valentine's Day delivery is the day before 14th of February. Due to the large volume of orders Florenzaawill be delivering for Valentine's Day, we cannot guarantee any timed deliveries. However, you can rest assured that we will endeavor to have all orders delivered as soon as possible, but any orders placed after the cut off time may be delivered the next day of Valentine's Day

References on Florenzaa Sites to any names, marks, products, or services of third parties, or links to third-party sites or information are not an endorsement, sponsorship, or recommendation of the third party, its information, products, or services. Florenzaa is not responsible for the content of any third party linked site or any link contained in a linked site. Your use of a third-party site linked from a Florenzaa Site is at your own risk and will be governed by such third party's terms and policies.

All billing information provided must be truthful and accurate. Providing any untruthful or inaccurate information constitutes a breach of this Agreement and may result in order cancellation. Prior to accepting an order we may also request additional information from you. We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. If your order is canceled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. Florenzaa.com may request a pre-authorization for some orders placed online with a credit or debit card. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item(s). You will not be charged for most orders until the order has shipped (excluding orders from Goodies Co.). Florenzaa reserves the right to limit the quantity of items purchased per person, per household or per order for any reason. These restrictions may apply to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address. We will the notify customer should such limits be applied. Florenzaa also reserves the right, at our sole discretion, to prohibit sales to dealers or resellers. For purposes of this Agreement, reselling shall be defined as purchasing or intending to purchase any product(s) from Florenzaa for the purpose of engaging in a commercial sale of that same product(s) with a third party.

Florenzaa cannot confirm the price of an item until after your order is placed.Florenzaa reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from Florenzaa.

Promotional codes are limited in nature and may expire or discontinue with or without notice. Promotional codes are void where prohibited by law. Promotional codes may not be copied, sold, or otherwise offered. They are not redeemable for cash and are subject to cancellation or change at any time for any reason.

Florenzaa and our customers post a variety of material on the Florenzaa Sites including without limitation, merchandise information, product descriptions, reviews, comments, health and prescription information, and In Store Now information (collectively, “Materials”). The Materials that appear on the Florenzaa Sites are for educational and informational purposes only. Despite our efforts to provide useful and accurate information, errors may appear from time to time. Before you act on information you have found on the Florenzaa Sites, you should confirm any facts that are important to your decision. Florenzaa and its information providers make no warranty as to the reliability, accuracy, timeliness, usefulness, or completeness of the information on the Florenzaa Sites. Florenzaa is not responsible for, and cannot guarantee the performance of, goods and services provided by our advertisers or others to whose sites we link. Product information contained on the Florenzaa Sites may be different from information contained on the product materials due to manufacturer changes. If you find a product is not as described, your sole remedy is to return it in unused condition (excluding products that are not eligible for return). Florenzaa, ITS AFFILIATES, AND AGENTS ASSUME NO RESPONSIBILITY FOR ANY CONSEQUENCE RELATING DIRECTLY OR INDIRECTLY TO ANY ACTION OR INACTION YOU TAKE BASED ON THE MATERIALS LOCATED ON ANY OF THE Florenzaa SITES.

All copyrights, trademarks, other intellectual property and materials, including page headers, images, text, illustrations, formats, logos, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials (collectively, the "IP") are owned, controlled or licensed by Florenzaa.com You may access, view, download, and print the IP and all other materials displayed on the Florenzaa Sites for your personal, non-commercial use only; provided, however, that you (1) retain all copyright, trademark or other proprietary designations contained on all IP; (2) do not modify or alter the IP in any way; and (3) do not provide or make available the IP to any third party in a commercial manner. Florenzaa, the Florenzaa.com names and logos, Goodies.Co., and all other graphics, logos, page headers, button icons, scripts, and service names included in or made available through any of the Florenzaa Sites are trademarks or trade dress of Florenzaa in the India. All other marks are the property of their respective companies. Product Purchases Products available for purchase from the Florenzaa.com website may not be returned so please review your cart carefully before making any purchases. Products may be packed and shipped by third parties.

FlorenzaaOrders Once you have placed an order on the Florenzaa To Go site we will send you an order acknowledgement by email setting out what you have ordered. This is not an order confirmation or acceptance from us. There is a minimum order value, which may change from time to time. In addition to the price of goods, a delivery charge as shown at checkout will also be payable by you. All prices quoted are exclusive of tax and you will see estimated taxes and fees when you place the order. The final taxes and fees will be calculated on the day your order is picked and delivered. In the event your order must be fulfilled using products of different weight or volume than what you ordered, you will be charged only for the actual weight or volume delivered. You can cancel or amend your order at any time by calling the Florenzaa.com contact Center at +11-69484848. Due to shipment and delivery times, there are limitations on when changes or cancellations to orders can be made. Florenzaa may provide you with a refund in certain circumstances. If you are not satisfied with your order, please contact the Florenzaa Contact Center at +11-69484848. In order to be eligible for a refund, you must: • Contact the Florenzaa Contact Center within seven (7) days of date on which you received your order. • Store the received items in the manner appropriate to the type of goods (e.g. keep chilled items chilled, frozen item frozen etc.); and • Return the cancelled items to us in the same condition as they were delivered to you. Florenzaa will not provide you a refund for certain goods which by nature cannot be returned. Such items include items which cannot be resold for health and hygiene reasons once unwrapped (for example body jewelry, mattresses, bedding, certain items of clothing, personal grooming products, and certain baby products etc.). Notwithstanding the foregoing, all refunds will be subject to Florenzaa's discretion. Kingdoofdeals To Go Delivery We aim to deliver your goods within the delivery window you selected when placing your order, but do not guarantee that goods will be delivered on or by a certain date. Florenzaa will not be liable for delivering the goods outside of the requested delivery slot or failing to deliver all or any of the goods in your order. We can only deliver to an address stored in your address book in your account on the Florenzaa site. Florenzaa To Go Pricing Pricing for Florenzaa To Go items will be the same prices as if you shopped in the store that packs and delivers the items. If an item's price changes between the time you place your order and the day your order is packed for delivery, we will charge you the lower price. If you have chosen to allow substitutions for your order, and substitutions are made, you will also be charged for the lower priced item. Please note that due to differences in distribution, regional competition, and other factors, prices may vary and so the prices you see online will not match, only the online store where your order is packed. Florenzaa To Go does not match prices from other online. Florenzaa To Go eVouchers eVouchers are valid only on shopping orders placed on the Florenzaa To Go site, subject to the terms of this section. Your use of an eVoucher indicates your agreement to be bound by these eVoucher terms and any eVoucher terms on the eVoucher itself (collectively, the "eVoucher Terms"). Florenzaa will only honor an eVoucher if it is used in accordance with the eVoucher Terms. eVouchers that have not been issued by Florenzaa cannot be used on the Florenzaa.com eVouchers that have been issued by Florenzaa are, and shall remain, the property of Florenzaa and are not transferable, cannot be resold, and have no cash alternative unless otherwise stated. eVouchers can be added to your Florenzaa To Go account by entering the code at checkout or in the Promotions-eVouchers section in your Florenzaa To Go account. To apply an eVoucher to your order you must select it in the promotions section at checkout. Use of an eVoucher may be subject to you providing proof of entitlement to use the eVoucher. All eVouchers have an expiration date. After the expiration date, the eVoucher will be removed from your Florenzaa To Go account. eVoucher value(s) may be adjusted if the total discount value is greater than the value of your order. Florenzaa reserves the right to withdraw or cancel any of its eVouchers at any time, either as a whole, or for specific goods or delivery areas. If this happens, then the eVouchers may not be used for any orders placed after the date of withdrawal or cancellation. Florenzaa reserves the right to reject or cancel the use of an eVoucher where fraud or illegal misuse is suspected. You will have no claim against Florenzaa in respect of such rejection or cancellation of an eVoucher. Florenzaa shall not be liable to any customer or household for any financial loss arising out of the cancellation or withdrawal of any eVoucher or any failure or inability of a customer to use an eVoucher for any reason. No eVoucher may be copied, reproduced, published, or distributed directly or indirectly in any form for use by anyone other than the original recipient. By using an eVoucher, you warrant that you are the duly authorized recipient of it.