Shipping Policy


All orders have to be made 24 hours before the time and date of delivery.

Orders received after 2:00 PM would be delivered next day between 2:00 PM to 8:00 PM

Currently Florenzaa delivers within Delhi & NCR Region

You acknowledge that requested delivery dates are non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the order/product to be shipped.

Delivery may take longer due to:
  1. Bad weather
  2. Political disruptions
  3. Other unforeseen circumstances

In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.

For Fix Time Delivery

We cannot commit the exact time for delivery. Subject to the other terms of the Shipping Disclaimer the order will be delivered +30 or -30 minutes as per selected time.

Products that are shipped using the services of our courier partners may arrive within 3-4 working days, while products from our other categories will arrive on your selected date of delivery.

It is also possible that Florenzaa’s courier partners have a holiday between the day you placed your order and the date of delivery. In this case, the delivery may not be made on the estimated date.

The date of delivery you choose is approximate. Your gift may be delivered a day prior or day after.

Before major occasions & Festivals , we suggest that you place your order at least 7 days in advance.

Express delivery products may not be delivered along with courier products.

Our courier service providers do not telephone prior to delivering an order.

For perishable items like cakes and flowers, we attempt delivery of your order only ONCE. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:

  1. Wrong shipping/delivery address.
  2. Recipient not available.
  3. Premises locked.
  4. Recipient refusing to accept the delivery

In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.

Delivery to Hospitals Policy

 When placing your order, please be sure to include the hospital name and telephone number, the name of the recipient and room number or ward of the recipient.

Florenzaa will send your gift bouquet in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order.

Delivery to Hotels Policy

Our florists in our Florenzaa network are experienced at making deliveries to hotels. However please be aware to make the following information available:

  • Hotel Name
  • Full address of the hotel
  • Room Number
  • Telephone number of the hotel
  • Name of Tour Company, if applicable
  • If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception & the order will be assumed as executed. If the person has checked out of the hotel by delivery date, the order will be assumed as executed and no refund will be made in such cases.

Delivery to Wedding Halls/ Marriages Policy

For delivery of gift items to Wedding Ceremonies/ Marriage Halls, we may not be able to assure the delivery to the bride and/or bridegroom. However, we shall ensure that the delivery is made to one of the responsible member of host. Also, if possible we shall provide you with the name of the recipient through our delivery confirmation SMS and mail.

Delivery to Hostels/PG/Cantonment/Enclosed Premises

Our florists are experienced at making deliveries to hostels/PG/Cantonment/Enclosed Premises. However, please be aware to make the following information available:

  • Name of Recipient and Sender
  • Hostel Name
  • Full address of the hostel
  • Room Number
  • Telephone number of the hostel

The recipient needs to either come to the gate of the premises to collect the delivery or send someone on his/her behalf after coordinating with the vendor. The order can be handed over to security/any other responsible person or the order will be left at the reception and the order will be assumed as executed.


For delivery at Remote Locations and Towns

Subject to the other terms of the Shipping Disclaimer, all the orders received by 2 p.m. would be delivered on next day between 10 a.m. to 7 p.m. Deliveries are made on Sundays only for Express Deliveries. No deliveries are made by third party courier agencies on a Sunday. The products can be delivered only in the cities mentioned in the 'List of Serviceable Cities'.

No deliveries would be done on National Holidays. The delivery of the same would be done on the next working day. In case of floods/ heavy rains/ National Bandh/election dates/ curfews/ traffic jams/ festival times/regulated traffic movements or any other impediments that may restrict the delivery of the order etc. Florenzaa reserves the right to reschedule the delivery for another date.

The delivery of the products/items ordered will be attempted only ONCE at the address as provided in the order received by Florenzaa. In the event the delivery is not executed due to any reason whatsoever not attributable to Florenzaa, the customer shall still be charged for the order and no redelivery or refund will be made by Florenzaa. The order will be deemed executed and delivered in the following events:

  1. Delivery not done due to wrong address.
  2. Recipient not available.
  3. Premises locked.
  4. Wrong/incorrect phone or mobile or extension number / not working / no reply or not connecting / not reachable.
  5. Recipient refused the products.
  6. Delivered the product at the Gate/Reception/Neighbourhood.
  7. Please note that flowers, cakes and other perishable products are sourced locally at the delivery location. Florenzaa will not entertain any complaint for such items after days from the time of delivery.
  8. The image displayed is indicative in nature. Actual product may vary in shape or design as per the availability.
  9. We can’t commit a time for the delivery.
  10. Correct and elaborate address and contact number is must of the recipient for placing the order.

For Delivery of Courier Products:

Notwithstanding anything contained in the Shipping Disclaimer or in the Terms and Conditions, in the event the order/product is made to deliver through any courier agency or any third party, Florenzaa does not make any representation or warranty in relation to the delivery of such order. Florenzaa makes no warranties with respect to any third-party offerings.

Orders will be delivered within 3-4 working days after the date of dispatch. The above products will be delivered through Blue Dart or any other courier company and the delivery made by them are subject to the Terms and Conditions of such courier companies. No Deliveries are made on National Holidays and Sundays.

Courier and express products cannot be delivered together at same time.

Unfortunately, we cannot commit exact date of delivery for courier products. Courier product will reach in advance/late within 3-5 days as per date of delivery.

In case of any complaints for Courier products like plants, hampers, cushions etc., you can call us on +91 9818379627 (09:00 hours–07:00 hours, 7 days a week) or write to us at within 48 hours of time of delivery.

In the event the address, contact number, customer details, pin code provided is wrong or incomplete, we will not be able to deliver orders. Courier partners sometimes have some delays due to holidays and strikes. Order once dispatched from our end would be the responsibility of the courier company and delivery would take 5-7 working days from the date of dispatch.