Cancllations / Refund

 

1. Any cancellations to the order shall be made before 48 hours of the actual time of delivery to claim refund of the paid amount. No refund shall be made once the 48hr delivery window starts.

2. Cancellation of order shall be made with email with Subject: " Cancellation Request" and sent to care@florenzaaa.com

Mail shall contain following details:-

a.OrderID:
b.CancellationReason:
c. Refund Account Details:

3. Cancellation shall be initiated after formal order cancellation request is received at care@florenzaa.com

4. Refund shall be made under following conditions:

a.Order was cancelled before 48 hours of actual delivery.
b. Order was not delivered to the recipient.( This does not include the case for unfounded recipient )
c. If there is any complain regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced.

5. A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by customer, we are not liable for any loss or claim beyond the amount actually paid by customer.

Refund will be done after 10 days of management decision. This will be informed to the customer withn 15 days of complaint being logged.

6. In case of Cancellation, 5% charge will be applicable.

7. Any discounted or exempted amount can not be claimed for refund.

8. Any extra amount credited to Florenzaa's account may be considered for order enhancement but will not be refundable.

9. In all matters concerning Cancellation and refund Florenzaa shall have the deciding hand.

10. Florenzaa may amend its Cancellation and Refund Policy from time to time. If we make any substantial changes we will publish the changes on the website.

11. If you have any questions/comments about our Cancellation and Refund Policy, please email us at contactus@florenzaaa.com\